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ESAT (Employee Satisfaction)

HRM system provides a tool for organising effective ESAT survey to resource management and can identify areas of improvement within the organization.

How to create ESAT questionnaires

ℹ️ The following permissions are needed there:
Create ESAT questionnaire
View ESAT results
  1. Navigating to ESAT
    • Go to the Surveys section and then select ESAT.
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  1. Creating a Questionnaire
    • To create a questionnaire, click on the Create questionnaire button and select New template.
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  • In the ESAT creation mode, you must fill out two required fields: Title and Description. This information will be displayed on the questionnaire card in the general list of cards.
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  1. Adding Questions
    • You can add as many questions as needed, which can be grouped into one or more sections.
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  • For each question, you can choose its type:
    • Rating Scale: Users rate a parameter on a scale from 0 to 10.
    • Text Answer: Users can input a text response.
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  • After adding the questions, click the Preview button to see the questionnaire as it will appear to users.
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  1. Saving the Questionnaire
    • To save the questionnaire, click the Schedule button and select the start date and end date for the questionnaire.
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  • Once saved, you will be returned to the previous page with the message Questionnaire created. Here, you can see a list of all questionnaires in the system.
  1. Viewing Questionnaire Details
    • Each questionnaire card displays the questionnaire’s Title, the Time Period during which the survey was active, and its Status:
      • Completed: The survey period has ended.
      • Ongoing: The survey is currently active.
      • Scheduled: The survey is ready and will start in the future (start date is indicated).
  2. Downloading Survey Results
    • By clicking the three dots on the corresponding questionnaire card, you can select Download Results to download the survey results in .xls format.
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This process allows you to create, schedule, and manage ESAT surveys while also viewing and downloading survey results.